Frequently Asked Questions (FAQs)
What is your order processing time?
Orders placed before 17:00 (GMT-5) on business days are processed the same day. Orders after that cut-off will be processed the next business day.
View our Shipping Policy
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking number and a link to monitor the delivery status.
Do you ship internationally?
At this time, Vivian Vogue does not ship internationally. We currently provide shipping services only within the United States. However, we are actively exploring options to expand our delivery network in the future. Please stay connected with us through our website or newsletter for updates on international shipping availability.
View our Shipping Policy
What is your return policy?
We accept returns within 45 days for both defective and non-defective items in new, unused condition. Return shipping is free, and refunds are processed within 20 business days.
View our Return & Refund Policy
What if I received a defective or wrong item?
We're truly sorry for the inconvenience. Please reach out to us right away at info@vivianvogue.com, and we’ll promptly arrange a free return and replacement for you.
View our Return & Refund Policy